Customer Service Representative / Office Clerk

Confidential
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Description

Clovo-Works Incorporated is a Nigerian Based Information Computer Technology Company, Headquatered in Lagos, which render's ICT solutions and services to the General Public using Latest Technical Know How and Technologies. 

We are recruiting to fill the position below:

Job Title: Customer Service Representative/Office Clerk

Location: Lagos

Description

  • The individual will be bestowed with 2 position(s) primarily Customer Service Representative and an Office Clerk.

Job Summary

  • Responsible for acting as a liaison between customers and Clovo-Works. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
  • Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures.
  • Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.

Primary Responsibilities

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Secondary Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

Other Responsibilities:

  • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers:
  • Operate office equipment.
  • Answer telephones, direct calls, and take messages:
  • Answer telephones to direct calls or provide information.
  • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer:
  • Maintain inventory records.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions:
  • Prepare cash for deposit or disbursement.
  • Execute sales or other financial transactions.
  • Collect deposits, payments or fees.
  • Complete and mail bills, contracts, policies, invoices, or checks:
  • Send information, materials or documentation.
  • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints:
  • Confer with co-workers to coordinate work activities.
  • Respond to customer problems or complaints.
  • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
  • Sort mail.
  • Distribute incoming mail.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities:
  • Compile data or documentation.
  • File documents or records.
  • Process and prepare documents, such as business or government forms and expense reports:
  • Prepare documentation for contracts, transactions, or regulatory compliance.
  • Compute, record, and proofread data and other information, such as records or reports:
  • Check data for recording errors.
  • Proofread documents, records, or other files to ensure accuracy.
  • Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters:
  • Proofread documents, records, or other files to ensure accuracy.
  • Monitor and direct the work of lower-level clerks:
  • Supervise clerical or administrative personnel.
  • Complete work schedules, manage calendars, and arrange appointments:
  • Schedule appointments.
  • Prepare employee work schedules.
  • Review files, records, and other documents to obtain information to respond to requests:
  • Search files, databases or reference materials to obtain needed information.
  • Make travel arrangements for office personnel:
  • Make travel, accommodations, or entertainment arrangements for others.
  • Deliver messages and run errands:
  • Provide information to coworkers.
  • Inventory and order materials, supplies, and services:
  • Monitor inventories of products or materials.
  • Train other staff members to perform work activities, such as using computer applications:
  • Train personnel.
  • Prepare meeting agendas, attend meetings, and record and transcribe minutes:
  • Transcribe spoken or written information.
  • Record information from meetings or other formal proceedings.
  • Troubleshoot problems involving office equipment, such as computer hardware and software:
  • Maintain office equipment in proper operating condition.
  • Count, weigh, measure, or organize materials.
Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements

  • High School Diploma, general Education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • You Must be living within the Yaba axis.
  • You Must be Dynamic and have the ability to think fast.
  • You Must be able to Work under Pressure and Intensified Situations.
  • You Must know how to Use a Computer System.

Salary

  • The Official Pay is NGN 12, 000 Per Month.

Application Closing Date
31st March, 2018.

Method of Application
Interested and qualified candidates should send their CV's to email

This job is no longer accepting applications.

If any company or recruiter demands money from you, please report to us immediately.

Job Summary
Published
March 26, 2018
Location
Lagos
Deadline
March 31, 2018
Specialization
Customer Service
Industries
ICT / Telecommunications
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