Owens and Xley Consults

Customer Service/Sales Associate

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Owens and Xley Consults is recruiting for Full time Customer Service/Sales Associate

Job Description

About Owens and XleyOwens and Xley is a business consulting and advisory company. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies. We know the role good planning plays in any business and its associated costs, and the initial capital challenges faced by small a business, which is why we have developed solutions which ensure that the small business owners still have access to the technical skill but at a fraction of the cost. We aim to help entrepreneurs and small business owners get better business results with less cost.

Job Title: Customer Service/Sales Associate

Are you:


Do you have excellent customer service skills? 

Do you have a passion for fashion? 

Can you drive sales? 

Are you a people person?

Can you work late hours/overtime?

If the answer is yes, this job opening is for you.

Owens and Xley Consults - Our client, a luxury Fashion Store in Lekki is recruiting to fill the position below: 

Job Title: Customer service/Sales associate

Location: Lekki, Lagos 

Job Overview:

  • The customer service/sales associates are the first line of contact for walk-in customers to the brand. They are to make customers feel welcome and assist them to find the products that most satisfy their needs. She must be knowledgeable about the products and able to adequately guide the customer at all times.


  • Establish, develop and maintain positive business and customer relationships
  • Work in line with company policy to achieve set sales targets and outcomes within schedule 
  • Arrange displays on a regular basis and ensure that all displays are properly locked and secured
  • Report discrepancies and problems to the shop manager.
  • Give advice and guidance on product selection to customers.
  • Resolve customer complaints by investigating problems; developing solutions; preparing reports and making 
  • recommendations to management
  • Working within established guidelines, particularly with product lines.
  • Responsible for security within the store as well as looking out for fraudsters’ shoplifters and fraudulent credit cards etc.
  • Coordinate all issues with key clients between sales, fulfillment and customer support
  • Keep a schedule of events /special promotions 
  • Work with management to organize and execute sales campaigns
  • Perform all other duties as assigned

Daily Tasks:

  • Greet all walk-in customers as they come in the store and ask them how they would like to be assisted.
  • Keep store tidy and clean and ensure office assistants clean constantly.
  • Process all cash and card payments
  • Answer first line queries and complaints from customers.

Weekly Tasks:

  • Balance cash registers with receipts.
  • Execute the store’s visual merchandising concept

Monthly Tasks:

  • Work with store manager to conduct inventory count
  • Work with store manager to prepare store reports 
Job Requirements
Minimum years of experience


Other Requirements

Educational Qualification

  • HND or BSC in any related discipline preferably marketing, business and finance.


  • 1-3 years’ experience in direct sales, 
  • Experience in the fashion industry a plus

Skills and Abilities

  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills. 
  • Relationship management skills and 
  • Openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite 
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills


  • Keen eye for detail
  • Have a deep desire to work in the luxury retail industry
  • Sociable and friendly
  • Confident and pleasant
  • Knowledge of current trends
  • Loves a challenge
  • Assertive and creative
  • Stylish


  • Work in the office 
  • Will be required to write reports 
  • Might be required to work overtime and on weekends if necessary


  • N50,000-N60,000

Method of Application

Interested and qualified candidates should forward their CV to email below using the position as subject of email.

This job is no longer accepting applications.

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About Owens and Xley Consults
Owens & Xley is a full service business consulting and advisory company located in Lagos, Nigeria. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies.We love creating practical solutions that assist entrepreneurs navigate the day-to- day challenges of running a business.We know the role good planning plays in any business and its assoc...
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Job Summary
March 18, 2020
Offer Type
Full time
Minimum of 1years
Salary Range
N50,000.00 - N60,000.00K
March 20, 2020
Sales / Business Development /Customer Service /Advertising/ PR / Marketing
Fashion / Clothings
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