Customer Service/ Service Delivery Coordinator

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Job Description

Willers Solutions Limited - Our client, a reputable Telecom firm is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service/ Service Delivery Coordinator

Location
: Lagos

Job Description

  • Maintains customer records by following Customers upgrades, downgrades, Retrievals, Re-locations, replacements and additional hardware and services.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Act as a liaison, provides products/ services information and resolves any emerging problems that clients might face with accuracy and efficiency.
  • Provides technical advice and solutions for customer’s requirements and problems.
  • Coordinate sales team by managing schedules, filing important documents and communicating relevant information.
  • Ensure the adequacy of sales-related equipment or material.
  • Respond to complaints from customers and give after-sales support when requested. Store and sort financial and non-financial data in electronic form and present reports.
  • Handle the processing of all orders with accuracy and timeliness.
  • Inform clients of unforeseen delays or problems.
  • Monitor the team’s progress, identify shortcomings and propose improvements.

 

Job Requirements
Minimum years of experience

3

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements
Qualifications:

  • Minimum of B.Sc. Degree in Computer Science, Engineering or any related discipline.
  • Min of 3 years Proven working experience as a Service Delivery Coordinator/Customer Service/Sales Support Analyst in the Telecom or Information Technology Sector.
  • Solid technical background, with understanding or hands-on experience in software development and web technologies.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Strong working knowledge of Microsoft Office experience as a sales coordinator or in other administrative positions will be considered a plus.
  • Proficiency in English.
  • Well-organized and responsible with an aptitude in problem-solving.

Required Skills:

  • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge,
  • Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, and Multi-tasking.

Salary Range
N130,000 - N150,000 Monthly Net.

Application Closing Date
20th September, 2019.

Method of Application
Interested and qualified candidates should send their CV (Ms Word Format) to: peace.nwachukwu@willerssolutions.com using "Customer Service/ Service Delivery Coordinator" as the subject of the mail.

Note: Only qualified candidates would be shortlisted.

This job is no longer accepting applications.

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About Willers Solutions Limited
We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experiencedConsultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation.Our focus is on creating and managing change in organisations by formulating and implementing customer centric strategies. We have acquired capabilities to engage ...
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Job Summary
Published
September 13, 2019
Offer Type
Full time
Experience
Minimum of 3years
Location
Lagos
Deadline
September 20, 2019
Specialization
Customer Service
Industries
ICT / Telecommunications
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