Customer Service Specialist

Share This job is no longer accepting applications.
Description

Ikeja Electricity Distribution Company (IKEDC) - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Specialist

Location
: Lagos
Reporting To: Business Unit Commercial Manager
Job Type: Full time

Role Purpose

  • Serve as key contact and liaison for customers to ensure total customer satisfaction.

Responsibilities

  • Coordinate the prompt handling of all customer service requests
  • Providing utmost customer satisfaction at all times.
  • Ensures reduction down time in customer complaint handling.
  • Resolves service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solutions to solve the problem, expediting correction or adjustments following up on resolution.
  • Respond to billing inquiries and handle customers’ high bill complaints.
  • Provide information about company programs, products and services to overall team and customers
  • Provide data to customers requesting new services.
  • Ensure all new and existing customer data are accurate
  • Recommends potential services to management by collecting customer information and analyzing customer needs.
  • Contributes to team effort by accomplishing related results as needed.
  • Ensure all complaints are being handled timely and properly
  • Receive customer feedback on a monthly and annual basis
  • Resolve customer queries and complaints within the district network.
  • Carry out initiatives to improve customer satisfaction, based on the corporate customer care policies, in the business unit and Undertaking.
  • Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
  • Carry out any other duty as requested by Financial Accounting & Reporting Specialist or Financial & Administration Manager.

 

Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Minimum Qualifications

  • A Bachelor's degree from a reputable University
  • Proficiency in MS Office (Word, Excel, and PowerPoint).
  • Competency in CRM and other operational applications
  • Minimum of 8 years’ experience in a similar role preferably within the banking or telecommunications industry.

Technical Competencies:

  • Good written and spoken communication
  • Understanding of the peculiar customer challenges of the power industry.
  • Results Driven.
  • Problem Solving and Analysis Skills.
  • Ability to multi-task.
  • Excellent time management and organizational skills.
  • Knowledge of local language and ethos.

Behavioral Competencies:

  • Team Player
  • Good interpersonal skills.

Application Closing Date
12th October, 2019.

This job is no longer accepting applications.

If any company or recruiter demands money from you, please report to us immediately. View how to detect fake recruiters/companies Here

About Ikeja Electricity Distribution Company (IKEDC)
Ikeja Electric - Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria's largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence. The company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company Of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the p...
See more
Job Summary
Published
October 8, 2019
Offer Type
Full time
Location
Lagos
Deadline
October 12, 2019
Specialization
Customer Service
Industries
Energy / Power
Career Resources

Thinking about how to get to the top of your Career?

  • Insights and career advice
  • Knowledge center and mentorship

Get Started

Related Jobs
Loading...