Customer Success Expert

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Paystack is recruiting for Full time Customer Success Expert

Job Description

Paystack, Nigeria’s leading Online Payment gateway is hiring for various positions. Paystack currently processes over over $10 million for over 9,000 Merchants,  including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

Paystack offers some interesting perks that might interest you. They are: Competitive SalaryFull Medical CoverageNew MacBook ProCatered LunchHousing Support , Smart and kind colleagues who’re invested in your growth.


About the Customer Success Expert Role

  • Customer Success Experts are the beating heart of Paystack.
  • You’ll be the face of Paystack to all our merchants and their first point of call when they have a question or need help.
  • More importantly, Customer Success Experts are the primary liaisons between Paystack and our top customers.
  • This means that you’ll drive Paystack’s growth engine by building deep relationships with all our largest merchants, identify new business opportunities, and work to increase adoption of Paystack within your portfolio of companies.
  • Customer Success Experts work with literally every team in the company, and serve as an important link between departments to ensure that all parts of the company are working in sync to provide the best possible payments experience to merchants and their customers.
  • This is not yet another customer service role. Paystack is unique in that our Customer Success Experts are our primary representatives to our key merchants, with the greatest visibility into what’s happening across the entire company, so you’ll need to be a sharp, articulate problem-solver capable of the significant responsibilities entrusted to you.
  • And you’ll do all this while working extremely closely with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
  • This is a full-time role is based in Paystack’s headquarters in Ikeja, Lagos, Nigeria and you’ll report directly to the Head of Growth.

What You'll Be Doing

You will:

  • serve as the primary relationship manager for Paystack’s key merchants
  • represent Paystack at industry events, fairs, and demos
  • respond to customer questions quickly via email, phone, and social media
  • review Go Live requests to activate Paystack for new merchants
  • update the Paystack Knowledge Base with answers to common questions
  • highlight feature requests and bugs to the Product and Engineering teams
  • act as a strong internal advocate of Paystack customers during company discussions


    Job Requirements
    Minimum years of experience

    Other Requirements

    What it takes to succeed at this role


    • are an excellent writer and speaker, able to take complex ideas and explain them in plain language
    • have an endless capacity for patience and calm, even when everyone around you is freaking out
    • perceptive and a fast learner: you’re able to quickly understand the technology that powers Paystack, and able to help customers achieve their goals, even if they’re unable to articulate those goals
    • embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
    • appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
    • are interested in learning all you can about how to provide world-class customer service

    While this is NOT strictly required, it would be a plus if you:

    • have previously worked at fast-growing internet startups
    • have experience working with payments systems in Africa
    • have previous experience in customer-facing roles
    • have a background in software development


    • Competitive salary
    • Housing assistance
    • Full medical coverage
    • MacBook Pro
    • Gym membership
    • Free lunch
    • Smart, kind colleagues who’re invested in your growth

    Application Deadline: 11:59 PM on May 27th

    In your application:

    • Please attach your CV / Resume
    • Attach a Cover Letter - your cover letter should explain how your skills and experiences make you uniquely qualified to excel in this role.
    • Answer the accompanying application questions - there'll be further instructions about how best to answer these questions on the application page

    This job is no longer accepting applications.

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    About Paystack
    Paystack is a payments platform that makes the online payments process seamless for both the consumers and the businesses they are trying to pay. We make easy for merchants to accept credit and debit card payments online from customers....
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    Job Summary
    May 17, 2018
    Offer Type
    Full time
    May 27, 2018
    Customer Service
    Banking / Financial Services /ICT / Telecommunications
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