Customer Support Officer

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Tros Technologies Limited - Our client, a Lottery company, is recruiting for suitable qualified candidates with a flexible working arrangement to fill the position below:

Job Title: Customer Support Officer


Position Objectives

  • Develop and implement all services and products for customers
  • Provide 1st line support to customers via the web, telephone, online chat and face to face.
  • Identify and capture revenue opportunities for business.
  • Independently establish and grow new or existing  customer base.
  • Communicate effectively with peers, superiors, and other personnel.
  • Provide ongoing support to customers
  • Effectively address , follow up and resolve customers complaint
  • Promotes new services and offers to interested customers
  • Troubleshoot or transfer technical issues to technical expert
  • Build relationship with customers based on respect, understanding and service to their needs


Minimum years of experience


Other Requirements

Candidate Requirements

  • Minimum 2 years experience as a customer support agent preferably in a lottery company.
  • Strong prospecting skills and extensive customer support experience.
  • Excellent communication skills (oral, written and presentation).
  • Proficient use of PC hardware and software (MS Office suite of applications).
  • Proficient in the use of internet for communication and research.
  • Ability to cultivate and develop long term profitable industry relationships.
  • Ability to work with little or no supervision
  • Adequate interpersonal and organisational skills

Application Closing Date
12th November, 2018.

How to Apply
Interested and qualified candidates should send their CV's to email

This job is no longer accepting applications.

If any company or recruiter demands money from you, please report to us immediately.

About Tros Technologies Limited
Job Summary
October 8, 2018
Offer Type
Full time
Minimum of 2years
November 12, 2018
Customer Service
ICT / Telecommunications
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