Owens and Xley Consults

Customer Support Officer

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Owens and Xley Consults is recruiting for Full time Customer Support Officer

Job Description

Owens and Xley Consults - Our client, a Dessert Supply Company is recruiting to fill the position of:

Job Title: Customer Support Officer

Location: Ikosi-Ketu, Lagos

Job Overview

  • The Customer Support Officer will manage interactions with customers through the company’s digital channels.
  • S / he will also receive and process customers’ online orders as well as respond to customers queries and complaints.

Duties and Responsibilities

  • Online Marketing and Sales
  • Receive customers orders through DMs and WhatsApp
  • Receive calls, reply to text messages and emails
  • Issue invoice to customers
  • Communicate customers’ orders to the inventory officer
  • Prepare daily report and submit to the Operations Manager

Customer Service:

  • Ensure customer satisfaction at all times
  • Respond to customers enquiries via email, phone call or social media
  • Receive, manage and resolve client complaints
  • Escalate customers complaints to the Operations Manager where necessary
  • Follow up on customers to get feedback post service delivery

Operations:

  • Participate in cleaning the office
  • Assist the Operations Support Officer as required
  • Other tasks as assigned by the Operations Manager
Job Requirements
Minimum years of experience

0

Qualifications
OND
Other Requirements

Qualifications

Educational Qualification:

  • OND in any related discipline.

Experience:

  • 1 year experience in direct sales, digital marketing or customer service

Skills and Abilities:

  • Digital marketing skills
  • Highly analytical with a drive for numbers
  • Good networking, prospecting and closing skills
  • High level of professionalism
  • Result-oriented team player with exceptional motivation and interpersonal skills
  • Relationship management skills and openness to feedback
  • Excellent selling, communication and negotiation skills
  • Good written and verbal communication skills
  • Able to work in a fast pace environment
  • High proficiency in MS Office Suite
  • Must be able to prepare management reports and correspondence
  • Good initiative, time and stress management skills

Personal Attributes:

  • Keen eye for detail
  • Sociable and friendly
  • Confident and pleasant
  • Knowledgeable of current trends as it relates to the industry
  • Loves a challenge
  • Assertive and creative.

Salary

N40,000 monthly

Method of Application

Interested and qualified candidates should send their CV to using the “Job Title” as the subject of the mail.

This job is no longer accepting applications.

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About Owens and Xley Consults
Owens & Xley is a full service business consulting and advisory company located in Lagos, Nigeria. We offer strategic services in the areas of business advisory, business development and planning to small businesses that would otherwise not have access to the technical competencies available to bigger companies.We love creating practical solutions that assist entrepreneurs navigate the day-to- day challenges of running a business.We know the role good planning plays in any business and its assoc...
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Job Summary
Published
March 31, 2020
Offer Type
Full time
Location
Lagos
Cities
Kosofe
Salary Range
N480,000.00 - N480,000.00K
Deadline
April 17, 2020
Specialization
Customer Service
Industries
Nutrition / Confectionery / Foods
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