Paystack

Customer Support Representative

Share This job is no longer accepting applications.
Subscribe to Free Job Alert
View More Jobs at Paystack

Paystack is recruiting for Full time Customer Support Representative

Job Description

Paystack is a technology company solving payments problems for ambitious businesses. Paystack's mission is to help merchants in Africa get paid by anyone, anywhere in the world. Over 9,000 of some of the best businesses in Nigeria use Paystack’s modern payments gateway, including MTN, Taxify, Domino’s Pizza, Smile Communications, Opera, God is Good Motors, Axa Mansard Insurance, and many others.

Job Title: Specialization Customer Service

Industry: ICT / Telecommunications

Job Type: Full Time

Qualification: HND, Bachelor's Degree

Location: Lagos

 

Are you fluent in both English and French?

  • We have a different Customer Support Rep role open specifically for team members who're fluent in both English and French! If you speak both languages, please DO NOT apply on this page. Instead, kindly apply Here.
  • If you don't speak French, please continue and apply on this page.

About the Customer Support Representative Role

  • As a Customer Service Representative at Paystack, you'll be a member of the Growth team, which means that you'll be part of a team that strives to empower thousands of business owners in Africa with both the knowledge and the courage they need to bring their ideas to life. If that feeling were a sound, it would sound like this.
  • We're looking for articulate recent graduates who're curious, empathetic, and kind, and who're looking to launch their career at a fast-growing tech startup that cares deeply about personal and professional development. You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
  • Our team is small but highly accomplished, so your voice will be heard and your ideas will make meaningful contributions to the business.
  • Paystack is one of the largest payments companies in Nigeria (with plans to expand across Africa), so as a member of the team, you'll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within Nigeria and across the continent.
  • This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.
Job Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

What will you be doing? 
You will:

  • Solve problems for Paystack merchants and our merchants' customers via email, phone, live chat, social media, and in person
  • Process routine merchant requests such as business activation requests
  • Work with assigned Product Teams to deeply understand and improve some aspect of Paystack's suite of products
  • Update the self-serve Help Desk knowledge base so that merchant's can get answers quickly
  • Escalate transaction issues to and liaise with external partners such as banks for resolution
  • Support Key Account Managers to meet the needs of our largest merchants
  • Highlight ideas on how to improve the product and better serve businesses and their customers
  • Represent Paystack at self-hosted and external events

What does it take to succeed in this role? 
You:

  • Are an excellent writer and speaker of English, able to take complex ideas and explain them in plain, compelling language
  • Have an endless capacity for patience and calm, even when everyone around you is freaking out
  • Embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
  • Appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
  • Are interested in learning all you can about how to provide world-class customer support
  • Love to do the work to solve complex issues when the answers are not readily available

Benefits

  • Competitive salary
  • Housing assistance
  • Full medical coverage
  • MacBook Pro
  • Gym membership
  • Free lunch
  • Smart, kind colleagues who’re invested in your growth

Method of Application
Interested and qualified? Click the Apply now button to send your application

This job is no longer accepting applications.

View More Jobs at Paystack

If any company or recruiter demands money from you, please report to us immediately. Learn how to detect fake recruiters / companies

About Paystack
Paystack is a payments platform that makes the online payments process seamless for both the consumers and the businesses they are trying to pay. We make easy for merchants to accept credit and debit card payments online from customers....
See more
Related Jobs
Loading...
Job Summary
Published
May 24, 2019
Offer Type
Full time
Location
Lagos
Deadline
June 2, 2019
Specialization
Customer Service
Industries
ICT / Telecommunications
Career Resources

Thinking about how to get to the top of your Career?

  • Insights and career advice
  • Knowledge center and mentorship

Get Started

Latest Jobs
Loading...
Loading...