Engagement Assistant

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Whyte Cleon Limited - Our client, a Montessori Preschool and Elementary School equipped with individualised and practical methods that focus on the development of the whole child, seek to engage a highly Professional Individual for the position of:

Job Title: Engagement Assistant

Location: Lagos


  • Employee Relations and Engagement
  • Recruitment and Talent Planning
  • Learning and Development
  • Performance Management and Reward Systems
  • Payroll Administration
  • Pastoral care - Counselling and Welfare (staff and parents)
  • Customer Relations
  • Admissions
  • School Events Coordination
  • Specials Coordination.

Secondary Areas of Responsibilities:

  • Health and Safety
  • School Ambassador

Recruitment And Talent Planning:

  • Work with the Engagement Manager to evaluate School’s talent resources to meet current and future demands.
  • Assist in the recruitment and selection process to fill job openings.
  • Prepare new employees for assignments by establishing and conducting orientation, onboarding and training programs.
  • Update job requirements and job descriptions for all current and future positions.
  • Ensure the distribution with acceptance evidence of employee handbook.
  • Regarding redundancy or performance concerns to avoid legal implications.
  • Ensure proper documentation and onboarding of staff
  • Ensure staff are developed in line with the core competencies required for their roles
  • Develop a robust learning and development program to address soft and technical skills gaps.
  • Manage a development, deployment and career management process in line with School’s talent management principles.
  • Work with Head of HR to facilitate junior level soft skill trainings and workshops, delivering content as appropriate.
  • Conduct training evaluations to assess the effectiveness of the training interventions.

Performance Management and Reward Systems:

  • Work with the Head of HR to carry out the performance appraisal system of employees.
  • Maintain an accurate record of performance management system that monitors performance and addresses under performance.

Payroll Administration:

  • Monitor the process and maintain records of employees’ punctuality
  • Work with the Engagement Manager to process all terminations and redundancies benefits in line with legal requirement.

Employee Relations and Engagement:

  • Participate in employee engagement system to encourage and gain employee commitment.
  • Maintain a record of issues and resolutions in the case of employee grievances and complaints.
  • Ensure staff comply with policies and procedures and issue relevant disciplinary action to defaulters
  • Monitor the filing and retrieval process of past and current employees’ record.
  • Monitor the record of individual employee progress against the organisation plans and key performance indicators, deploy appropriate actions and initiatives to build an engaged workforce.
  • Ensure the welfare of staff and offer counselling when required
  • Update staff employment records and database.
  • Quality control of staff related matters.
  • Involved in the collation and entry of data relating to areas of staff and parents information.

Admission Duties:

  • Attend to Admissions enquiries and arrange pay dates
  • Manage the application process for new families including application processing, answering questions, communicating clear expectations and maintaining the admissions database
  • Follow up on enquiries and set up Parents interview.
  • Upload and update Enquiries/Admissions Database
  • Arrange student Admission letter and Parents orientation sessions.
  • Follow Admissions standardised procedures and contribute to the effective development of best practice in terms of operation and delivery
  • Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents;
  • Keep up to date with market intelligence and report on the competitor landscape

Customer Service Duties:

  • Work tirelessly towards ensuring all customer complaints are resolved.
  • Build and develop strong and positive relations with other heads of department
  • Attend to parent issues and give prompt response, solutions and comfort always.

School Records, Reports and IT Management:

  • Assist Engagement Manager with creating, disseminating and archiving documentation, forms and templates.
  • Manages and updates institutional policies , strategies and systems as needed in school handbooks.
  • Involved in the collation and entry of data relating to various areas of school activities.


    Minimum years of experience


    Other Requirements

    Educational Qualification:

    • Bachelor's Degree in Human Resources, Industrial Relations, Humanities or other related field of study.

    Relevant Experience:

    • A minimum of 1 year relevant experience in HR or Office Administration.

    Professional Qualification:

    • Professional Certification in NIM, Management or any relevant certification.

    This job is no longer accepting applications.

    If any company or recruiter demands money from you, please report to us immediately.

    About Whyte Cleon Limited
    Job Summary
    January 20, 2020
    Minimum of 1years
    February 3, 2020
    Human Resources / Recruitment
    Education Services/ Research
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