Contact Center Agent

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Job Description

Workforce Group - Our client is a top player in the Fast Moving Consumer Goods (FMCG), and they are urgently in need of an experienced candidate who can handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller.

They are recruiting to fill the position below:

Job Title: Experienced Contact Center Agent

Location:
 Victoria Island, Lagos

Job Description

  • The Contact Center Agent will be working closely with other team members to provide outstanding service to the company customers by answering questions, handling complaints, and troubleshooting problems with the company’s products and services.

Responsibilities

  • Answering or making calls to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers’ feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.
  • Building lasting relationships with customers and other call center team members based on trust and reliability.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit customers’ needs.

 

Job Requirements
Minimum years of experience

2

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Job Requirements

  • Education Qualification: HND/B.Sc
  • 2-5 years Proven experience as a Contact Center Agent
  • Must not be more than 30 years old.
  • Extremely smart and able to respond to requests in a timely manner and has initiative
  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Excellent Communication Skills (Written & Oral)

Remuneration and Benefit

  • N140, 000 - N170,000/month
  • Other Benefits: HMO, Pension & Leave allowances

Application Closing Date
15th October, 2019.

This job is no longer accepting applications.

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About Workforce Group Limited
Workforce Group is a diversified Human Capital, Outsourcing and Business Consulting firm focused on helping organisations succeed.Founded in 2004, we have built a firm uniquely positioned to assist businesses in their quest to create sustainable value for their customers and stakeholders. Leveraging on our cross-industry and cross-functional expertise, we are known for our ability to consistently adopt a thorough approach in understanding peculiar client needs and consequently deploy customised ...
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Job Summary
Published
October 9, 2019
Offer Type
Full time
Experience
Minimum of 2years
Location
Lagos
Deadline
October 15, 2019
Specialization
Customer Service
Industries
FMCG / Conglomerate
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