Jafas & Sons Motor Enterprises Nigeria Limited

Female Customer Support Specialist

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Jafas & Sons Motor Enterprises Nigeria Limited is recruiting for Full time Female Customer Support Specialist

Job Description

Jafas & Sons Motor Enterprises Nigeria Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Female Customer Support Specialist

Location: Lagos

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved.

 

Job Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements

  • Experience as a Customer Support Specialist or similar role.
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • B.Sc in Information Technology or relevant Diploma.

Application Closing Date
 23rd December, 2019.

How to Apply
Interested and qualified candidates should send their Resume to: info.recruitmentportalhr@gmail.com clearly indicating the "Job Title" as subject of your mail.

This job is no longer accepting applications.

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About Jafas & Sons Motor Enterprises Nigeria Limited
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Job Summary
Published
December 12, 2019
Offer Type
Full time
Location
Lagos
Deadline
December 23, 2019
Specialization
Customer Service
Industries
Automotive / Car Services
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