Front Desk / Customer Service Officer

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Job Description

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Service Officer
Ref: 1102/NIGE/EU/Front Desk / Customer Service Officer/Nigeria/290618
Location: Nigeria 
Contract: Permanent 
Available: ASAP
Category: Insurance 
Offer: Market Related 

Key Focus

  • This role is individually accountable for assisting a variety of clients telephonically, electronically or face to face, in accordance with business, process and compliance rules.

Description

  • Provides telephonic and face-to-face service to Customers and intermediaries at the front office.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Assists Customers and visitors at the front office with their enquiries / queries.

Key Result Areas
Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve client servicing results at the front office
  • Accepts and lives the company values.

Relationship Building:

  • Maintains relationships with relevant departments.
  • Builds and maintains good relationships with Customers and Visitors at the front office.
  • Manages Customer relationships in person or telephonically.
  • Handles Customer complaints efficiently at the front office and escalates to the relevant resolver group if not resolved within agreed timelines.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards
  • Adheres to business, process and compliance rules.
  • Captures correctly customer enquiries, requests and complaints on the relevant spreadsheets.

Client Service Delivery:

  • Provides telephonic and face-to-face service to customers and intermediaries.
  • Delivers on daily production standards.
  • Informs clients of requirements and procedures for their claims, part-withdrawals or surrender process.
  • Assists to guide Customers on the process required for claims, new business and refunds.
  • Performs general office administration such as booking for meetings, calls and also follow-up on outstanding customer request / enquiry.
  • Refers Customer surrender / cancellation requests to the retention team.
  • Refers Customer requests to the Client Service Consultant in the Branch.

Compliance:

  • Adheres to business, process and compliance rules.
Job Requirements
Minimum years of experience

1

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Minimum Requirements
Experience & Skills:

  • Bachelor's degree (as a minimum).
  • Minimum 1 year work experience.
  • I.T proficiency (good knowledge of MS packages )
  • Very good communication skills (verbal and written)
  • Must have a passion for Customer service
  • Great interpersonal skills
  • Knowledge of Administrative functions.

This job is no longer accepting applications.

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About Old Mutual Nigeria
Old Mutual in Nigeria, comprising a Life Assurance and General Insurance business, is a subsidiary of Old Mutual Limited, a premium African financial services group that offers life protection, general insurance, savings, investments and lending services to 11.3 million customers in 13 countries across Africa and China.Old Mutual has been operating in Nigeria since March 2013, having acquired the majority stake in Oceanic Life Assurance Company. In January 2014, Old Mutual also acquired a majori...
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Job Summary
Published
July 2, 2018
Offer Type
Full time
Experience
Minimum of 1years
Deadline
July 13, 2018
Specialization
Administration/ Office/ Operations
Industries
legal
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