Mutual Benefits Assurance Plc

Front Desk Executive

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Mutual Benefits Assurance Plc is recruiting for Full time Front Desk Executive

Job Description

Mutual Benefits Assurance Plc. (MUTUAL), has evolved into a conglomerate consisting of value-adding companies with diverse interests in various sectors of the Nigerian economy through investments, strategic alliances and partnerships. Today, MUTUAL is a leading brand in the Nigerian Insurance industry and well-capitalized with a team of highly trained professionals, a respectable Board and access to the International Insurance Market.

MUTUAL is the flagship of insurance in Liberia and also runs a full-fledged insurance operation in Republic of Niger, where we commenced business in January, 2014.

We are recruiting to fill the position below:

Job Title: Front Desk Executive

Location:
 Lagos
Job type: Full-time

Roles and Responsibilities

  • Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
  • Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
  • Direct or route customer calls to appropriate personnel for assistance.
  • Work with customer service manager to ensure excellent customer service is being delivered.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle dissatisfied customers in a polite and professional fashion.
  • Track and follow-up customer requests in a timely manner.
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
  • Maintains security by following procedures; monitoring visitors' logbook and tag
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Perform other tasks as assigned by your supervisor/Manager

 

    Job Requirements
    Minimum years of experience

    2

    Qualifications
    FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
    Other Requirements

    Qualifications

    • Minimum of a B.Sc./HND in any discipline with at least 2:2 / Lower Credit
    • 2-5 years relevant experience in front desk/receptionist position is required.
    • Certification in customer relationship management or any other related courses is an added advantage.

    Skills and Attributes:

    • Excellent listening skill and attention to details
    • Exceptional customer service skills
    • Flexible and adaptable in response to changing circumstances and a fast-paced environment
    • Excellent oral and written communication skills
    • Proficient with Microsoft Office Suites including Excel, PowerPoint, and Outlook.

    This job is no longer accepting applications.

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    About Mutual Benefits Assurance Plc
    Mutual Benefits Assurance Plc. provides insurance products and services. The Company offers motor, marine, travel, fire, aviation, group life, and mutual term insurance, as well as investment linked schemes, endowment plans, and protection policies.Mutual Benefits Assurance Plc has evolved into a conglomerate consisting of value-adding companies with diverse interests in various sectors of the Nigerian economy through investments, strategic alliances and partnerships. Today, MUTUAL BENEFITS is a...
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    Job Summary
    Published
    November 5, 2019
    Offer Type
    Full time
    Experience
    Minimum of 2years
    Location
    Lagos
    Deadline
    November 19, 2019
    Specialization
    Secretarial / PA
    Industries
    FMCG / Conglomerate
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