Independent Project Monitoring Company Limited (IPMC)

Front Desk Officer

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Independent Project Monitoring Company Limited (IPMC) is recruiting for Full time Front Desk Officer

Job Description

Independent Project Monitoring Company Limited (IPMC) is made up of professional consultants, who are competent and capable enough to help clients achieve their goals. Our professional consultants specialize in the oil & gas industries, infrastructure & building and other Services. Our experienced consultants offer services tailored to the technical, economic, and management needs of our clients.

Job Title : Front Desk Officer

Job Type: Full Time  

Qualification: BA/BSc/HND  

Location: Lagos

Job Field: Administration / Secretarial   Customer Care  
 
Responsibilities include:
Performing all check-in and check-out tasks
Managing online and phone reservations
Informing customers about payment methods and verifying their credit card data

JOB BRIEF
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.

RESPONSIBILITIES
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Posting charges to appropriate guest accounts.

Job Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

REQUIREMENT

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like OPERA
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Method of Application
send your application details to victor.asiyanbi@ipmc-ng.com or Visit company website below

This job is no longer accepting applications.

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About Independent Project Monitoring Company Limited (IPMC)
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Job Summary
Published
December 5, 2019
Offer Type
Full time
Location
Lagos
Deadline
December 19, 2019
Specialization
Customer Service /Secretarial / PA
Industries
Engineering / Construction
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