Riddle Technologies Limited - Approach to business is to strive to make technology an asset for your business, to be a partner of choice to your organization. To be a leading provider of technology in our area of business, by studying our client’s request, we advise, enhance and deliver the best of our services. Riddle places so such emphasis on the company’s values of Integrity, Efficiency and Fairness. Adherence to stringent ethical standards, make Riddle capable of optimally satisfying the needs of its clients.
We are recruiting to fill the position below:
Job Title: Front Desk Officer / Client Relation Executive
- Using customer service tools to answer inquiries and provide information to the general public, customers, visitors, and other interested parties.
- Transmit information or documents to customers, using electronic mail, sms, phone call or social media platforms.
- Receive payment and record receipts for services.
- Process correspondence, training time-tables and other documents.
- Manage day-to-day clients and company's social media accounts using advance digital management tools.
- Plan, organize, direct, manage, and evaluate the customer service activities.
- To be fully conversant with all services, in order to give potential and existing customers accurate information in a professional and timely manner.
- Resolve customer complaints and answer customers' questions regarding organizational policies.
- Perform and/or direct day to day administrative tasks.
Criteria, Skills and Requirements
- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Good oral and written communication skills
- Music have fantastic customer-relation.
- Has good team spirit and work ethics
- Must be proficient at using social/online media.