Workforce Group Limited

Graduate Call Center Agent

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Workforce Group Limited is recruiting for Full time Graduate Call Center Agent

Job Description

Workforce Group - Our client, is currently recruiting suitably and qualified candidates for the position below: 

Job Title: Call Center Agent

Location:
 Lagos (Island and Mainland)

Job Description

  • He/She will be the liaison between the organization and its current and potential customers. He/She will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner.
  • Following call center “scripts” when handling different topics.
  • Identifying customers’ needs clarify information; research every issue and providing solutions.
  • Meet personal/team qualitative and quantitative targets.
  • Seize opportunities to upsell products when they arise.

 

Job Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Requirements

  • HND/BSc in any discipline.
  • Must not be more than 28 years old.
  • Excellent spoken English with impressive interpersonal skills
  • Must be Fluent in English and one other Language
  • One or two years’ experience working in a related job role.
  • Must be resident in Lagos.

Perks:

  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types

Remuneration
Attractive Basic pay and other benefits

Application Closing Date
25th July, 2019.

This job is no longer accepting applications.

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About Workforce Group Limited
Workforce Group is a diversified Human Capital, Outsourcing and Business Consulting firm focused on helping organisations succeed.Founded in 2004, we have built a firm uniquely positioned to assist businesses in their quest to create sustainable value for their customers and stakeholders. Leveraging on our cross-industry and cross-functional expertise, we are known for our ability to consistently adopt a thorough approach in understanding peculiar client needs and consequently deploy customised ...
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Job Summary
Published
July 15, 2019
Offer Type
Full time
Location
Lagos
Deadline
July 25, 2019
Specialization
Customer Service
Industries
Others
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