Head, Retail Banking Operations

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Job Description

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the vacant position below:

Job Title: Head, Retail Banking Operations

Job ID: 19000053
Location: Lagos
Job Type: Full-time
Schedule: Regular
Shift: Standard
Job: FBN GEN. Job Family
Organization: Technology And Services

Job Descriptions

  • Provide leadership and oversight for clearing, Cash Management, Retail Processing Centre, Cheque Production Management and Finance Services processes.
  • Ensure manning in line with approved organogram, and in line with productivity targets.
  • Oversee implementation of automation including Business Process Management System (BPMS) workflows, ensuring that only efficient processes are automated
  • Set up effective work flow and processes to deliver quality services.
  • Maintain proper records of products and transactions.
  • Ensure adherence to the risk management framework in identifying, controlling, monitoring and reporting of risk
  • Ensure sufficient actions are undertaken to mitigate, reduce or contain the identified operational risks.
  • Ensure prompt and accurate incident reporting and resolution.
  • liaise and collaborate with other department to further the goals of the bank.
  • Liaise with other banks and regulators to resolve knotty customers’ and/or industry issues
  • Ensure compliance with regulations by promptly implementing guidelines, products and processes for the industry
  • Introduce and/or communicate new processes and services in the bank
  • Continuous review of operational processes for improved cost-efficiency, customer satisfaction etc.
  • Ensure provision of adequate resources, especially IT infrastructure to the units
  • Mitigate against fraud, errors, losses and processing risks
  • Meet the requirements of branches in their bid to deliver excellent services, specifically by timely Customer onboarding and loans request processing, efficient and effective cash management, timely delivery of new cheques books and appropriate processing of clearing instruments.
  • Ensure timely and effective reconciliation of relevant ledgers and accounts
  • Ensure total compliance with relevant regulations and directives of CBN and other regulators.
  • Carry out other duties as required by Management of the bank 


    Job Requirements
    Minimum years of experience


    Other Requirements

    Qualifications and Experience

    • Minimum Education: First Degree in any discipline with professional certification.
    • Minimum experience: Fifteen years relevant experience

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    About First Bank of Nigeria Limited (FirstBank)
    First Bank of Nigeria Limited (FirstBank) is Nigeria’s premier commercial bank and most valuable banking brand. With over 10 million active customer accounts and more than 750 business locations, we provide a comprehensive range of retail and corporate financial services to customers and investors wishing to explore the vast business opportunities available in Nigeria and our business locations across Africa, Europe, Middle East and Asia. To live our promise of ‘YOU First’, we ...
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    Job Summary
    September 13, 2019
    Offer Type
    Full time
    Minimum of 15years
    September 27, 2019
    Sales / Business Development
    Banking / Financial Services
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