Hub Services Manager

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COMPANY OVERVIEW At SIMS Nigeria Limited, we specialize in the distribution and sales of electronic products from major brands such as SAMSUNG, ROYAL, PARSUN and POWERMATIC. Our business started out in 1987 and since then we have succeeded in carving a niche for ourselves in the home appliances market in Nigeria. We operate a number of branches that cut across most of Nigeria’s geopolitical zones; in major cities such as Lagos, Port Harcourt, Onitsha, Enugu, Kano and Abuja. Our longstanding reputation has earned us a status as Nigeria’s lead player in the electronics industry and as a result, we decided to go further by partnering with SAMSUNG to establish a local manufacturing line for its air conditioners and refrigerators in 2004. This, coupled with our state-of-the-art service centre that caters to consumers who buy our products, ensures that our customers enjoy the best quality of service from us and the best performance possible from their electronics.

Job Title: Hub Services Manager

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 10 years

Location: Abuja

Job Field: Administration / Secretarial 

Job Description

  • Ensure that goods are received, stored, and subsequently delivered to customers with the highest possible level of care in their handling, while consistently eliminating all forms of handling damages.
  • Ensure that goods are received and /or delivered promptly and quickly in accordance with turnaround time (TAT) specifications.
  • Ensure that the Hub is kept clean and tidy at all times.
  • Ensure that the depot is operated profitably by maintaining a reasonably minimum possible operation cost profile.
  • Ensure that customers at the Hub are attended to within specified customer turnaround time (CTAT) targets.
  • Ensure that customers at the depot are attended to in a courteous and friendly manner.
  • Take all necessary steps to ensure that customer orders are processed in an efficient and timely manner.
  • Ensure that stock kept at the depot is secured and well accounted for.
  • Ensure that stock is kept under a conducive storage environment, and in accordance with Quality Assurance Standards.
  • Ensure that exclusion of rodents, pests, and any other organism which may have a damaging impact on stock.
  • Adhere strictly to the FIFO (First In First Out) policy.
  • Ensure the maximum utilization of Hub staff, and at all times maintain a productive fit between their capabilities and job related expectations.
  • Ensure the maximum protection of all Hub staff, and of all other personnel who work within the Hub from both external and / or internal (job – related) harm.
  • Apply creative means of stimulating and subsequently maintain the desire of staff to achieve, and possibly exceed job performance expectations.
  • Disseminate information on personnel issues to staff and ensure they are properly understood; act as a liaison between staff and the RSM, BRANCH mgrs, and / or where necessary, Human Resource department in attending to personnel related issues.
  • Ensure that all depot equipment (both office and operations) are used soundly, as prescribed, and for the purpose for which they were acquired.
  • Ensure the sound maintenance of all operations equipment such as pallet trucks, generators,pallets etc.
  • Maintain an updated database of all Hub equipment.
  • Ensure that all records and documents generated in the course of undertaking depot activity are properly referenced and filed and /or archived in strict accordance with Audit specifications.
  • Process necessary paperwork by sending to appropriate quarters.
  • Where necessary, settle all bills in a prompt and timely manner.
  • Ensure that depot activities do not infringe on rights of other individuals; and conform to laws, rules, regulations, etc. of either local authorities, government agencies, or any other regulatory organization.
  • Ensure accurate and timely generation of specified reports in agreed formats and frequencies.
Minimum years of experience


Other Requirements


  • Minimum of a First Degree (or its equivalent) in any discipline; with minimum of 10 years in a similar role.

Method of Application

Interested and qualified? Go to SIMS Nigeria Limited on to apply

This job is no longer accepting applications.

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About SIMS Nigeria Limited
Job Summary
February 21, 2020
Offer Type
Full time
Minimum of 10years
Abuja Federal Capital Territory
February 28, 2020
Administration/ Office/ Operations /Secretarial / PA
Ecommerce / Retail / Wholesales
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