Information Management Associate - G6

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The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

We are recruiting to fill the position below:

Job Title: Information Management Associate - G6

Requisition #: 87106
Location: Maiduguri, Borno

Organizational Context

  • Location: The position is based in Maiduguri but travels to the ETS operational areas (Damaturu, Gwoza, Ngala, Dikwa, Monguno, Bama, Damasak, Banki, Rann and other locations) will be required.
  • Supervision received: Under the direct supervision of the ETS Coordinator and functional supervision of the ETS Information Management (IM) Officer.

Job Purpose
The ETS Information Management (IM) Associate will serve as an active member of the ETS Team, through deployment to the Humanitarian Response in North-East and will be responsible for:

  • Sharing of Operational Information, focused on providing information related to implementing IT operations in a specific context or emergency.
  • Monitoring and Reporting, focused on documenting reporting on the performance of the ETS.
  • Advocacy, focused on the mobilization of resources and increasing awareness of the ETS in the country.

Key Accountabilities (not all-inclusive)
Accountabilities: Within delegated authority, the ETS Information Management Associate will be responsible for the following duties:

  • Report to the Emergency Telecommunication Sector management team and respond to the humanitarian organisations' needs for information;
  • Provide IM services for key decision-making including; data collection, collation, analysis and information dissemination.
  • Maintain and continuously update (on a fortnightly or monthly basis) the existing IM products to ensure all are up to date. In particularly:
  • The contact directory and mailing list;
  • Monthly situation reports summarizing ETS activities in the country, providing inputs to update dashboards as required, factsheets and services brochures.
  • Disseminate timely ETS IM products among sector leads, UN Agencies, Government partners and international and national NGOs as well as inter-agency coordination actors like OCHA. 
  • Maintain and update the ETC website- in close coordination with the Global ETC Support team in Rome and the IT Emergency and Preparedness branch in Dubai;
  • Coordinate global and local meetings and teleconferences for the ETS and WFP IT including scheduling of meetings, preparation of talking points and recording and distribution of meeting minutes;
  • Proactively gather information from other Sectors/organisations which may be of use to the ET Sector for informing decisions and deployment of services.
  • Facilitate and coordinate training, ETS assessments and other activities as part of the overall Emergency preparedness and response measures;
  • As appropriate, assist in the design of ETS data collection forms, ensuring that the purpose and use of all data collected is clear, questions are simple, clear, collectable and easily analysed highlighting where potential problems might arise; organize and manage the data input and initial analysis and presentation of data for the ETS;
  • Liaise with OCHA and IM Focal Points in other sectors – share information for reporting materials as appropriate and identify and gather information from other clusters which can feed into the ETS response and preparedness decisions. This includes attending relevant meetings including local inter-agency IM working groups and represent the ETS when requested;
  • Assist in the preparation, writing and editing of reports or operational documentation required by the ETS such as workplan, Concept of Operations (ConOps), project documents, Special Project Report (SPR) and funding appeals, among others;
  • Standardize and execute quality control of ETS assessments and activity reports in close collaboration with the Global ETC Support Cell in Rome and the IT Emergency and Preparedness Branch in Dubai;
  • Prepare and edit texts on the ETS for news releases, feature articles, briefing notes, backgrounders, Questions & Answers (Q&A) and other materials for use in the media and distribution to the public, non-governmental agencies and donors;
  • Monitor relevant ETS shared mailbox and direct requests for information as appropriate;
  • Develop and distribute ETS User-Feedback Survey; compilation, analysis and presentation of results;
  • Monitor and review regular sources of information and data required for preparation of reports, e.g., information from NGOs, news clippings, surveys, information from field monitors;
  • Any other tasks that may be required  to achieve the objective of this assignment.

4Ps Core Organisational Capabilities

  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  • Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  • Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  • Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.


  • Look for ways to strengthen people's skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  • Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  • Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  • Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.


  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  • Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  • Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  • Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.


  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  • Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  • Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfill the needs of internal and external partners.


    Minimum years of experience

    Other Requirements

    Standard Minimum Qualifications

    • Education: Completion of Secondary School education. A post-secondary qualification in the related functional area.
    • Language:  Fluency in both oral and written communication in English.

    Functional Capabilities

    • Media and Influencer Relationship Management: Demonstrates ability to respond to and/or escalate needs of media and influencers within own scope of responsibility to raise the profile of WFP, build relationships and further organisational aims.
    • Media and Communication Expertise: Collates accurate and timely information presented in required format (i.e. written or visual materials) as well as verbally, to enable information flows and informed decision making on communications issues.
    • Specialised Knowledge in Communications: Exhibits specalised technical knowledge of communications channels processes, tools and techniques. In immediate area of responsibility, provides support in developing written, visual, audio and multi-media content for communications materials and suggestions for improved communications processes.
    • Sociopolitical Contextual Understanding: Shows awareness of the multilateral/inter-agency environment and the dynamics in which WFP operates which informs approach to daily tasks.
    • Communication Strategy and Planning: Demonstrates sound understanding of WFP communications strategy and effectively implements tailored media and communications plans which support the delivery of the strategy.

    Desired Experiences for Entry into the Role
    Critical Success Factors:

    • Ability to communicate clearly both orally and in writing, transforming technical terminology into easily understood language;
    • Good analytical skills, resourcefulness, initiative;
    • Ability to plan and organise work programme; ability to work with minimum supervision under own initiative;
    • Tact and ability to work harmoniously with people of different national and cultural backgrounds;
    • Demonstrated problem-solving skills ability to conceptualise issues, think in abstract terms, and analyse numerical data;
    • Strong oral and written communications skills;
    • Basic knowledge of ICT operations and humanitarian reform / cluster concept appreciated;
    • Flexibility in accepting work assignments outside normal desk description;
    • Requires the ability to work under pressure and on multiple tasks.

    Other Specific Job Requirements
    Results Expected:

    • Produces organised, accurate and well-documented records conforming to required format with well-analyzed data.

    Terms and Conditions

    • Qualified female candidates are encouraged to apply.
    • Only Nigerian nationals or residents with valid permits are eligible to apply for this position
    • Applications must be submitted online and in English only.
    • Only shortlisted candidates will be contacted.
    • Canvassing is strictly prohibited. Canvassing of any sort will lead to automatic disqualification of the concerned applicant.

    Application Closing Date
    31st August, 2018.

    How to Apply
    Interested and qualified candidates should:
    Click here to apply online


    • Female applicants and qualified applicants from developing countries are especially encouraged to apply
    • Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

    This job is no longer accepting applications.

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    About The United Nations World Food Programme (WFP)
    The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.Assisting 80 million people in around 80 countries each year, the World Food Programme (WFP) is the leading humanitarian organizat...
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    Job Summary
    August 16, 2018
    Offer Type
    August 31, 2018
    Customer Service
    NGO / International Agencies
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