IT Support Engineer

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Description

Seamfix Nigeria Limited is a software company that builds application software and middleware solutions for businesses, governments and institutions. Our corporate slogan is “value innovation powered by technology”. We conduct business by innovating value, empowering our customers to exploit such values through technology, measuring the results and benefits of value to the customer and keeping a smile on their faces!

We build solutions for sectors such as telecommunications, energy, retail and service businesses, universities & colleges, schools, health sector and governments. Our software solutions can be classified into two; application software and middleware solutions. 

We are recruiting to fill the position of:

Job Title: IT Support Engineer

Location: Lekki, Lagos

Role Summary

  • In this position, you will be responsible for the quality and usability of products.
  • You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market

Essential Duties and Responsibilities

  • Ensure database security
  • Control access privileges and permissions
  • Capacity planning
  • Conduct frequent database security audits
  • Conduct frequent data accuracy audits to ensure integrity and accuracy of data
  • Coach and mentor team members
  • Develop database disaster recovery, high availability/redundancy plans
  • Ensure frequent backup of databases
  • Setup and maintain database replication on critical databases
  • Monitor database performance and query throughput
  • Conduct database tuning
  • Optimize SQL as required
  • Establish and document processes and procedures for database access, design, performance and redundancy
  • Handle database installation and upgrades
  • Refine and approve database designs
  • Understand all deployed software products, applications and features to Business Customers end to end
  • Manage properly and adequately the primary client on site and handle/manage expectations
  • Reply to customer mission critical issues outside business hours
  • Travel to customer sites for high profile issue resolution
  • Organize and have adequate representations in field visits
  • Provide enterprise-level assistance to our customers
  • Document activities and findings in a case tracking tool
  • Technical troubleshooting, analysis, and diagnosis of product issues
  • Ensure case updates and resolution timeframes are in line with service level agreement
  • Delivery of product issue work around or fix
  • Replication of customer issues
  • Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

 

    Requirements
    Minimum years of experience

    5

    Qualifications
    FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
    Other Requirements

    Educational Qualifications & Experience Required

    • Bachelor’s degree in Computer Science or similar field (extensive work experience may supplement degree)
    • Master's degree or equivalent is a plus
    • Familiar with at least 1 relational database management system; Oracle or PostgreSQL most used
    • Technical Knowledge / Skills Preferred but not Required:
      • Microsoft SQL Server Database Development tools and languages (SQL, PL/SQL, T-SQL)
      • SQL Server Database Administration
      • Microsoft Visual Studio, including VB.Net and/or C#
      • Multiple years of experience as a Technical Support Engineer or related field practicing in support, design, development and/or integration of process control and IT solutions for manufacturing.
    • Experienced with Windows servers
    • Experienced with Linux servers
    • Excellent SQL skills
    • Excellent verbal and written communication skills
    • Ability to prioritize your workload
    • Attention to detail.
    • Ability to think logically
    • 5+ years experience.

    Essential Competencies & Attributes:

    • Excellence driven
    • Strong ownership mind-set
    • Strong leadership skills
    • Impeccable integrity
    • Dynamic and active
    • Possess a can-do mind-set

    This job is no longer accepting applications.

    If any company or recruiter demands money from you, please report to us immediately.

    About Seamfix Nigeria Limited
    Seamfix Nigeria Limited is an innovative technology solution company that plays a key role in helping to meet the global growing demand for identity management, process automation as well as service support solutions across all sectors.Seamfix has a decade history in creating platforms that breed connections for clients to procreate value in their businesses daily. Our products are driven to empower our client to get maximum value, deliver value to their own clients and stay ahead as well as be ...
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    Job Summary
    Published
    February 1, 2019
    Experience
    Minimum of 5years
    Location
    Lagos
    Deadline
    February 15, 2019
    Specialization
    IT/ Software
    Industries
    Internet / Software
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