Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Job Title: Lead, Customer Service Application SME
Job Type: Full Time
Qualification: BA/BSc/HND MBA/MSc/MA
Experience: 5-7 years
Job Field: Customer Care ICT / Computer
Purpose of the Job
- The Customer Service Application SME will be responsible for maintaining and supporting all Customer Service Application applications, tools and utilities to support Airtel Nigeria IT Services.
- This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application Lead to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.