Lead, Customer Service Application SME

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Description

Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.

Job Title: Lead, Customer Service Application SME

Job Type: Full Time  

Qualification: BA/BSc/HND   MBA/MSc/MA  

Experience: 5-7 years

Location: Nigeria

Job Field: Customer Care   ICT / Computer  
 
Location: Nigeria

Purpose of the Job

  • The Customer Service Application SME will be responsible for maintaining and supporting all Customer Service Application applications, tools and utilities to support Airtel Nigeria IT Services.
  • This is an expert role with the responsibility for maintaining close collaboration with HQ-IT Customer Service Application Lead to ensure Airtel Nigeria is delivering business results expected on Customer Service Application domain.
Requirements
Minimum years of experience

5

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Skills and Qualifications

  • M.Sc / Bachelor's Degree in Computer Science, Systems Analysis or a related study
  • 5-7 years of work experience on Customer Service domain’s Application design and delivery.
  • Experience working in multi-vendor managed service IT operating model.
  • Demonstrated experience in delivering project on relevant domain.
  • Experiencing in redesigning and simplifying the products, services and processes.

This job is no longer accepting applications.

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About Airtel Nigeria (Airtel Networks Limited)
Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has sco...
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Job Summary
Published
January 16, 2020
Offer Type
Full time
Experience
Minimum of 5years
Deadline
January 30, 2020
Specialization
IT/ Software /Customer Service
Industries
ICT / Telecommunications
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