Old Mutual Nigeria

Lead IT Support Specialist

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Old Mutual Nigeria is recruiting for Full time Lead IT Support Specialist

Job Description

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Lead IT Support Specialist (Infrastructure and Information Security)

REF: 1420/NIGE/EU/Lead IT Support Specialist (Infrastructure and Information Security)/Nigeria/071119
Location: Nigeria
Contract: Permanent
Available: ASAP
Category: Insurance


  • This role supports the smooth running of the production applications, infrastructure as well as the information & cybersecurity function and is individually accountable for achieving results through own efforts. The incumbent has broader knowledge than the IT Support Specialist and works across many platforms.

Duties and Responsibilities

  • Configuration and maintenance of network equipment such as routers, switches, firewalls, network server software and domain security protocols including remote site deployments as required.
  • In liaison with Old Mutual Africa-IT, devise and recommend appropriate network infrastructure and technologies for OM Nigeria.
  • Manage and enforce group policies and network security policies on the LAN, Wan and internet.
  • Investigate problems with network component and hardware and ensure appropriate corrective actions are taken.
  • Working closely with outsourced vendors to implement and manage the OM Nigeria network infrastructure.
  • Manage the IT infrastructure and security team.


Job Requirements
Minimum years of experience


Other Requirements

Minimum Requirements

  • Over 5 years of experience within technical support environment, including hardware, software, network and information security support.
  • Experience in the implementation and management of routers, switches, Linux and windows operating systems and network storage platforms.
  • Experience with managing modern network monitoring tools including ePO  solutions.
  • Proven ability to manage vendors, teams, Incident responses   activities, balance, prioritize and organize multiple tasks
  • Excellent interpersonal, written and oral communication skills
  • Those with experience in managing it environments for credible financial institutions will have an added advantage
  • A degree in Electronics Computer Science/Information Technology
  • An MCSE/CCNA/CCNP or Linux Certified is added advantage

Key Result Areas:

  • Suggests and implements cost saving / optimisation initiatives.
  • Provides technical advice and consultation to the business.
  • Supports the running of production applications and infrastructure.
  • Provides 24 x 7 first-line standby / support for production environments.
  • Creates temporary fixes within systems to achieve Service Level Agreements.
  • Pro-actively monitors the production environment.
  • Responsible for capacity monitoring.
  • Communicates effectively regarding support-related activities.
  • Participates in and co-ordinates systems handover process (OSSP).
  • Leads others in technical initiatives across platforms/environments eg: cost saving, timing

Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.

Application Closing Date
21st November, 2019.

This job is no longer accepting applications.

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About Old Mutual Nigeria
Old Mutual in Nigeria, comprising a Life Assurance and General Insurance business, is a subsidiary of Old Mutual Limited, a premium African financial services group that offers life protection, general insurance, savings, investments and lending services to 11.3 million customers in 13 countries across Africa and China.Old Mutual has been operating in Nigeria since March 2013, having acquired the majority stake in Oceanic Life Assurance Company. In January 2014, Old Mutual also acquired a majori...
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Job Summary
November 18, 2019
Offer Type
Full time
Minimum of 5years
November 21, 2019
IT/ Software
Banking / Financial Services
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