Jumia is your number one Online Shopping solution in Nigeria. There is an online electronic store where you can purchase all your electronics, as well as books, home appliances, fashion items, shoes, mobile phones and more online and have them delivered directly to you. Jumia has payment options that suit everyone, and we have a payment-on-delivery option for extra convenience. Shopping online in Nigeria is easy and convenient with us. The Jumia mall provides you with a wide range of products you can trust. Discover JIM's Big Thing for that special person in your life. You can also shop online for Valentine gifts and have them delivered directly to your loved one.
Job Title: Manager, Controlled Fleet
You will have the responsibility to lead and direct the functional outbound departments within the fulfillment center to achieve key goals & objectives within a high volume, high SKU base direct to consumer, multi-distribution fulfillment center. This position is responsible for constantly ensuring the highest level of customer satisfaction, financial cost controls, and continuous improvement of throughput and efficiencies throughout the outbound and delivery process.
In particular you will:
- Accelerate and increase reliability of fulfilment time of directly controlled delivery fleet
- Manage carrier delivery performance and service improvements in accordance with department KPIs/initiatives. This includes on-time delivery, condition of shipment, and damage claims reduction.
- Maintain direct and daily communications with Carriers, including the tracking of Jumia Shipments and provide daily report to the Head of Delivery of any outstanding shipments and ETAs.
- Manage and control all outbound freight expenses in accordance with department KPIs/objectives. This includes determining most cost-efficient carriers and modes of transportation to deliver goods while meeting expected service levels.
- Manage strategic relationships with multiple external partners (3PL warehouse & last-mile delivery providers) and instil principles of metrics driven operational excellence
- Support outbound logistics organization with identifying and implementing cost savings initiatives.
- Track deliveries and ensures service levels at Last Mile Hub
- Maintain metrics and analyze data to assess performance and implement improvements and cost-saving opportunities.
- Manage, motivate, train, develop and appraise delivery team in order to meet total customer service and delivery objective