Merchant Support Specialist

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ARCA is an advanced technology platform created to drive and power the new digital payments revolution in Africa.  We use cutting edge technology to provide innovative solutions and to foster greater inclusivity in the Open Banking ecosystem. 

Arca Payments Company Limited is recruiting for

Job Title: Merchant Support Specialist

Location: Head Office. Lagos


  • As a Merchant Support Specialist, you will play a pivotal role in supporting the Business Development team with sales and technical competence.


  • The focus will be to deliver compelling products and services to our clients’ customers using metrics, creativity, agility, resourcefulness, and grit.
  • Assist in the development of devices, Merchant Support and training materials to address identified areas for improvement.
  • To identify and onboard client /merchant partners across all the categories on our platform
  • Aggressively hunt and ensure the targets are met at the end of every month
  • Establish and nurture relationships with new and existing clients / merchants, ensure growth within every account entitled
  • Conduct client KYC, understanding client profiles and sales process effectively to navigate through the hierarchy of large/small clients
  • Ability to closely work with clients' and internal teams to customize proposals/deliverables as per requirement
  • To submit weekly and monthly performance reports on requested intervals
  • Own and resolve merchant issues end to end via email and telephone
Minimum years of experience


Other Requirements

Educational Qualifications

  • Minimum of OND / HND or Bachelor's degree in relevant field
  • Sales and Marketing background with Technical skills a plus


  • Aggressive sales professional with 1-2 years of sales experience, preferably from FMCG, Retail, Banking, E commerce, Payments background
  • A proven track record of meeting and exceeding sales goals/targets as well as managing sales
  • Proficiency in MS applications and MS Excel, Pivot tables and reports
  • Excellent negotiation and communication skills with ability to share timely and appropriate information with teams and cross functional partners
  • Good analytical ability having experience managing P & L of clients
  • Should be a self-starter with strong ownership spirit.

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About Arca Payments Company Limited
ARCA was founded in 2016, with a clear vision to become Africa's premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region.At ARCA, we recognize that technologies used by banks and market infrastructures, are changing. However, a more fundamental shift is also required, to realize the benefits of the Digital Disruptors. Arca aspires to assume the role of a key Change Catalyst, by combining digital in...
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Job Summary
March 26, 2020
Offer Type
Full time
Minimum of 1years
Sales / Business Development
Banking / Financial Services
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