ARCA is an advanced technology platform created to drive and power the new digital payments revolution in Africa. We use cutting edge technology to provide innovative solutions and to foster greater inclusivity in the Open Banking ecosystem.
Arca Payments Company Limited is recruiting for
Job Title: Merchant Support Specialist
Location: Head Office. Lagos
- As a Merchant Support Specialist, you will play a pivotal role in supporting the Business Development team with sales and technical competence.
- The focus will be to deliver compelling products and services to our clients’ customers using metrics, creativity, agility, resourcefulness, and grit.
- Assist in the development of devices, Merchant Support and training materials to address identified areas for improvement.
- To identify and onboard client /merchant partners across all the categories on our platform
- Aggressively hunt and ensure the targets are met at the end of every month
- Establish and nurture relationships with new and existing clients / merchants, ensure growth within every account entitled
- Conduct client KYC, understanding client profiles and sales process effectively to navigate through the hierarchy of large/small clients
- Ability to closely work with clients' and internal teams to customize proposals/deliverables as per requirement
- To submit weekly and monthly performance reports on requested intervals
- Own and resolve merchant issues end to end via email and telephone