Microsoft Nigeria

Student & Recent Graduate Program: Customer Facing Technologies

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Microsoft Nigeria is recruiting for Full time Student & Recent Graduate Program: Customer Facing Technologies

Job Description

Microsoft Nigeria If you have unique experiences, skills and passions-and we believe you can bring them all to Microsoft for a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Just imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make with the resources of Microsoft behind you.

Job: Student & Recent Graduate Program: Customer Facing Technologies

Job number: 733915
Locations: Kenya, Nigeria, Turkey, South Africa, Jordan
Profession: Services
Role type: Individual Contributor
Employment type: Full-Time
Travel: 0-25 %

Details

  • Are you insatiably curious? Do you collaborate well with others, knowing that better solutions come from working together? Are you motivated every day to empower others to achieve more through technology and innovation?
  • If yes - Our Graduate Experience is designed for you.

Responsibilities
This is where ideas get transformed into technology:

  • By focusing on the technical side of things, you’ll get a first-hand look at our revolutionary business solutions, and a say in how we make good products even better.
  • If all goes well, we may even progress with one of your ideas - an idea that could change the course of technology.
  • Taking on a customer facing technical role, you’ll get to grips with the world’s most advanced technologies, see new products come to market and introduce cutting-edge technology solutions to our customers.
  • We have some of the world’s biggest companies as clients.
  • If you like the idea of creating technical solutions to help them overcome their business problems, this is the role for you.

 

Based on the size and scale of our services business, we have multiple disciplines available including:

 

Consultant

Overview

Consultants are strategists who work closely with information technology decision makers and business owners who come to Microsoft for specific and unique solutions.

 

Responsibilities

Our consultants evaluate, design, and implement enterprise infrastructures and IT business solutions, often working on-site to help customers deploy their solutions. This role requires a breadth of technology knowledge and the ability to implement a solution by mapping a customer's business problems to a technology solution.

 

Role-specific qualifications:

  • One or two years of experience with VB, C/C++/C#, ActiveX, COD/DCOM and/or XML development skills preferred.
  • A background in business, preferably a Fortune 500 company or a systems technology consultant.
  • A passion for technology and working with customers.

 

Support engineer

Overview

As a Support engineer, you will be on the front lines of our customer support efforts. You'll analyze technical software problems and develop solutions for a broad range of customers, including small development shops, independent software vendors, and Fortune 500 companies.

Responsibilities

Using your technical expertise, analytical problem solving skills, and passion for customers, you'll take on critical situations in technically challenging circumstances. Your willingness to travel on short notice is essential.

 

Role-specific qualifications

  • Experience working in a large data center, IT/operations department or helpdesk is preferred.
  • Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
  • One year of experience with VB, C/C++/C# and/or XML development skills preferred.

 

Technical Account Manager

Overview

A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.

 

Responsibilities

You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management. If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.

 

Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

 

 

Account Technology Strategist

Overview

The Account Technology Strategist (ATSs) are our enterprise customer's chief architects. Acting as a chief architect offers a high profile, customer-facing role that is the primary technical face and orchestration point for enterprise customers. Successful ATS' have a strong, proven IT background and demonstrated knowledge with a broad range of Microsoft solutions and technologies.

As an ATS you must relish the opportunity to build and maintain trusted advisor relationships with technical leads at some of America's largest organizations including CIOs, CTOs, Enterprise Architects, and IT Directors.

 

Responsibilities

You will be responsible for developing the account technology vision and strategy to support the overall business objectives for Microsoft and customers. The ATS works closely with the Account Executive, Customer Support, Technical Sales, and Business Development sales disciplines to ensure all new sales are well scoped to achieve sustainable business results.

ATS' champion their customer success across varying Microsoft solutions, technologies, and channel partners often within multiple accounts. The role includes coordinating and guiding both the customer and Microsoft enterprise account teams on all technical domains.

 

Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

 

 

Technical Specialist 

Overview

Technical Specialist (TS) drive the technical motions within sales driving specific solution area revenue and market share. Based on the tremendous opportunity of digital transformation across every individual and organization, we focus our broad portfolio of assets and go-to-market efforts across four key solution areas: Modern Workplace, Business Applications, Apps & Infrastructure, and Data & AI.

 

Responsibilities

As a TS, you work alongside Business Development and Solutions Architect teams who source, generate and qualify opportunities within the sales lifecycle. TSs enable, manage, and implement, cutting edge and legacy technologies in large enterprises.

Role-specific qualifications

  • Confidence to manage executive relationships, both internally and with customers, to create business transformation.
  • Combining business acumen with technological experience.
  • Microsoft Product Certification, ITIL / similar ITSM knowledge is a plus.

 

What's in it for me?

  • Foundation: Microsoft is a workplace unlike any other. Our graduate experience helps new hires hit the ground running, navigate a complex global organization and position themselves for success.
  • Purpose: Our interactive program is designed to complement a graduates day- to-day role. It exposes them to senior leaders and high-level business strategy to ensure they are plugged into the bigger vision.
  • Network: Our graduate experience provides the opportunity to connect and learn from more hundreds of peers and alumni in more than 80 countries - to create professional relationships and cross-cultural experiences that are invaluable to career success.
  • And much more including global networking & mentoring opportunities and full competitive Microsoft benefits package!

Benefits and Perks
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work:

  • Industry leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away.
Job Requirements
Minimum years of experience

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Qualifications

  • Pursuing or within one year of graduation from a full time Bachelor’s or Master´s degree
  • Education background in computer science, computer engineering, IT, electrical engineering, IT & Business innovation or other related fields
  • First practical experiences or internships in IT technology related fields
  • Combining business acumen with technological experience
  • Well developed communication, presentation as well as analytical and problem-solving skills
  • Negotiation, customer service, and interpersonal skills
  • Passion for technology
  • Fluency in English and local language is required
  • Full work authorization is required.

 

Important Information

  • Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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About Microsoft Nigeria
Microsoft focuses our resources around the world to create opportunities in the communities where we do business, fulfilling our commitment to make a positive impact on the world through innovative technologies, partnerships, giving programs and community outreach....
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Job Summary
Published
October 30, 2019
Offer Type
Full time
Specialization
Graduate / Freshers /Internship/ Industrial Training
Industries
Internet / Software
Apply on External Site
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