Old Mutual Nigeria

Senior Administrator

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Old Mutual Nigeria is recruiting for Full time Senior Administrator

Job Description

Old Mutual Nigeria consists of a Life Assurance and General Insurance business and provides a wide spectrum of insurance solutions tailored to meet unique individual and corporate clients' circumstances.

We are recruiting to fill the position below:

Job Title: Senior Administrator

REF: 1126/NIGE/EU/Senior Administrator/Nigeria/280918
Location: Nigeria 
Contract: Permanent
Available: ASAP
Category: Insurance 
Offer: Market Related 


  • Individually accountable to provide immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. A Senior Administrator is fully multi-skilled across products and processes, and has extensive relevant experience.


  • Ensure daily operational Customer Service efficiency/delivery.
  • Responsible for the daily work flow and volumes within the turnaround time
  • Maintains and enhances service/work standards to delivers quality work within a given process
  • Often consulted for system enhancements and testing.
  • Resolves technical and complex problems, especially in support of administrative queries/issues.
  • Follows standardised processes and provides administrative support in line with normal business functioning.
  • Delivers on daily production standards and adheres to service and quality standards.
  • Provides an Indirect service to customers and intermediates.
  • Responds to immediate requirements within procedure.
  • Uses standard administrative techniques to coordinate own work.
  • Product and process knowledge in different areas may differ but basic skills remain the same.
  • May act as mentor to less experienced Administrators.
  • Fully multi-skilled across products and processes.
  • Has extensive, relevant experience.
  • Often acts as a resource for less experienced staff.

Key Result Areas
Personal Effectiveness:

  • Accountable for service delivery through own efforts.
  • Individually accountable for managing own time, tasks and output quality for periods of 1 day to a maximum of 3 months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.


  • May act as mentor to less experienced administrators.

Documentation Processing:

  • Follows standardised processes and provides administrative support in line with normal business functioning.
  • Provides an indirect service to customers and intermediaries.
  • Responds to immediate administrative requirements within procedure.
  • Often acts as a point of escalation for matters with higher level of complexity than those handled by Administrators.
  • Delivers on daily production standards.
  • Uses standard administrative techniques to coordinate own work.

Quality Assurance:

  • Performs quality checks on own work.
  • Adheres to service and quality standards.
  • Delivers, maintains and enhances work standards and quality within the given process.
  • Ensures daily processing complies with all appropriate product and legislative rules and requirements.
  • Maintains and update procedural documentation.
  • Ensures quality of Service delivery to customers conforms to agreed service level standards.
  • Ensure customers are well informed about issues affecting their cover.

Relationship Building:

  • Establishes and maintains relationships with internal and external stakeholders.
  • Builds and manages internal/external relationships.
  • Manage internal/external Customer Complaints.


Job Requirements
Minimum years of experience


Other Requirements

Minimum Requirements
Qualifications and Experience:

  • A First degree or its equivalent in relevant field
  • Experience in a technical operations department (3 years plus)
  • Excellent communication skills (verbal and written)
  • Very good interpersonal skills
  • Good people management skills
  • Good knowledge of MS packages (Word, Excel etc.)
  • Extensive product and process knowledge.

Application Closing Date
12th October, 2018.

Method of Application
Interested and qualified candidates should:
Click here to apply online

This job is no longer accepting applications.

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About Old Mutual Nigeria
Old Mutual in Nigeria, comprising a Life Assurance and General Insurance business, is a subsidiary of Old Mutual Limited, a premium African financial services group that offers life protection, general insurance, savings, investments and lending services to 11.3 million customers in 13 countries across Africa and China.Old Mutual has been operating in Nigeria since March 2013, having acquired the majority stake in Oceanic Life Assurance Company. In January 2014, Old Mutual also acquired a majori...
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Job Summary
September 29, 2018
Offer Type
Full time
Minimum of 3years
October 12, 2018
Administration/ Office/ Operations
Banking / Financial Services
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