Adexen Recruitment Agency

Service Delivery Manager

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Adexen Recruitment Agency is recruiting for Full time Service Delivery Manager

Job Description

Adexen is a global Human Ressources Company providing business services in Europe and Africa. We support companies in all industries in the fields of HR, Legal, Finance, Sales & Marketing, Engineering and Supply chain. We know how important people are to business. We also think that "People are the future of Africa" We understand what is needed to match highly skilled professionals with companies operating in Africa at highest standards. Our consultants are experts in their fields and use the most modern systems and upto date knowledges to support in all HR fields. Our target is to bring wealth of experience to help companie operations to find and retain talents. Adexen's objective is to provide both our Clients and their employees as well as our candidates excellence in all aspects of our services. This high level of service is the foundation of Adexen’s excellent reputation.

Job title: Service Delivery Manager

Our client is a Multinational Logistics company involved in transportation and logistics

Responsibilities

  • The purpose of the job role is to maintain good relationships with clients and improve the company's services to keep them satisfied and ensure optimal client retention year in year out.
  • Attend meetings with clients to build harmonious relationships with new and existing clients.
  • Liaise with internal departments/stakeholders to ensure the client’s needs are fulfilled effectively.
  • Provide expert advice to clients on cost-saving alternatives in the supply chain /logistics value chain.
  • Process Form Ms and PAARs with respective banks of clients.
  • Vet and correct (where necessary) Letters of Credit (LCs).
  • Send daily abridged reports indicating activities at the port as well as at the client’s site.
  • Follow up with suppliers/clients on timely receipt of shipping documents.
  • Process and pay import duties (by simulation of duties timely) to avoid overpayment or underpayment.
  • Train new staff to get them acquainted with/with the logistics business, its operations, and the value chain.
  • Take up ad-hoc assignments as may be directed from time-to-time by Management.    
  • Involves regular interactions with Management Team through the General Manager; Finance, Commercial, Operations, and Transport Teams; Commercial banks; Client’s suppliers and Regulatory Bodies: SON, NAFDAC, SSS, NESREA, NPA, NIMASA, NAQS, etc.
Job Requirements
Minimum years of experience

7

Qualifications
B.Sc /HND
Other Requirements

Desired Skills and Experience

  • Bachelor's Degree in a related discipline.
  • Proficient in the use of Microsoft Office Suite.
  • Minimum of 7 - 8 years cognate experience.
  • Possess strong interpersonal and communication skills.
  • A good team player with the ability to understand new ideas quickly.
  • Proficient in the use in Random Genesis Web application.
  • Excellent time management skills and the ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills
  • Strong organizational and planning skills.

Method of Application

Use the link(s) below to apply on company website.

Note: Only those selected will be contacted.

This job is no longer accepting applications.

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About Adexen Recruitment Agency
Adexen is a global Human Ressources Company providing business and support services in Europe and Africa. We support companies in all industries in the fields of HR, Legal, Finance, Sales & Marketing, Engineering and Supply chain.We know how important people are to business. We also think that "People are the future of Africa". We understand what is needed to match highly skilled professionals with companies operating in Africa at highest standards.Our consultants are experts in th...
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Job Summary
Published
June 12, 2020
Offer Type
Full time
Experience
Minimum of 7years
Location
Lagos
Deadline
June 26, 2020
Specialization
Transportation / Logistics / Supply
Industries
Consulting /Recruitment / HR Services
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