Services Key Account Manager

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Tetra Pak West Africa is looking for a Services Key Account Manager who will be based in Lagos, Nigeria. The successful candidate will report directly to the Services Director West Africa. The Services Key Account Manager will be the main interface for regular customer accounts on the service business and all technical matters including quality and apply value selling to grow the service business in profitable way based on deep knowledge of customer operations and needs.

Job Title: Services Key Account Manager

Job Type: Full Time  

Qualification: BA/BSc/HND  

Experience: 5 years

Location: Lagos

Job Field: Sales / Marketing / Retail / Business Development  
The main responsibilities for this role are:

  • Manage customer relationship from a service perspective through a structured communication approach
  • Understand customer needs through proactive continuous customer diagnosis
  • Create, implement and follow-up service account plans in alignment with customer and account team
  • Create, implement and follow-up quality plans per account in line with customer and account team
  • Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals and drive growth of profitable service contracts
  • Manage internal interfaces and customer to assure efficient delivery of service and quality account plans
  • Support resolution of technical issues by being responsible for communication with customer and issue driver
Minimum years of experience


Other Requirements


  • BSC Degree in Mechanical/Electrical Engineering
  • Ideally 5 years’ experience in a key account management role (Preferably in the Food Processing & Packaging industry)
  • Knowledge of specialized Tetra Pak processing and packaging machinery would be advantageous
  • Customer relationship management experience
  • High level of customer focus 
  • Experience in value-add selling of product offerings
  • Proficiency in MS Office - PowerPoint, Excel etc.
  • SAP knowledge an advantage
  • Willing and able to travel extensively (both nationally & internationally)

Method of Application
Interested and qualified? Go to Tetra Pak career website on to apply

This job is no longer accepting applications.

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About Tetra Pak
Tetra Pak is a multinational food packaging and processing company of Swedish origin with head offices in Lund, Sweden, and Lausanne, Switzerland. The company offers packaging, filling machines and processing for dairy, beverages, cheese, ice-cream and prepared food, including distribution tools like accumulators, cap applicators, conveyors, crate packers, film wrappers, line controllers and straw applicators.Tetra Pak? is one of three companies in the Tetra Laval Group – a private group t...
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Job Summary
January 27, 2020
Offer Type
Full time
Minimum of 5years
January 30, 2020
Sales / Business Development /Advertising/ PR / Marketing
FMCG / Conglomerate /Manufacturing / Production
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