Support Engineer

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Job Description

Romanspage Global - Our client, urgently requires the services of suitably qualified candidates to fill the vacant position below:

Job Title: Support Engineer
Location: Lekki, Lagos

Job Descriptions

  • We urgently in need of a Support Engineer. In this position, you will be responsible for the quality and usability of products.
  • You will serve as the voice of the customer in product development core teams to ensure that the company delivers customer-ready products to the market

Job Responsibilities

  • Ensure database security
  • Control access privileges and permissions
  • Capacity planning
  • Conduct frequent database security audits
  • Conduct frequent data accuracy audits to ensure integrity and accuracy of data
  • Coach and mentor team members
  • Develop database disaster recovery, high availability/redundancy plans
  • Ensure frequent backup of databases
  • Setup and maintain database replication on critical databases
  • Monitor database performance and query throughput
  • Conduct database tuning
  • Optimize SQL as required
  • Establish and document processes and procedures for database access, design, performance and redundancy
  • Handle database installation and upgrades
  • Refine and approve database designs
  • Understand all deployed software products, applications and features to Business Customers end to end
  • Manage properly and adequately the primary client on site and handle/manage expectations
  • Reply to customer mission critical issues outside business hours
  • Travel to customer sites for high profile issue resolution
  • Organize and have adequate representations in field visits
  • Provide enterprise-level assistance to our customers
  • Document activities and findings in a case tracking tool
  • Technical troubleshooting, analysis, and diagnosis of product issues
  • Ensure case updates and resolution timeframes are in line with service level agreement
  • Delivery of product issue work around or fix
  • Replication of customer issues
  • Development of technical documentations (Tech Notes, Tech Alerts, FAQs, etc)
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Job Requirements
Minimum years of experience

3

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Qualifications

  • 1st class or 2.1 B.Sc degree in Computer Science or similar field (extensive work experience may supplement degree)
  • Master's degree or equivalent is a plus
  • Minimum of 3 years' experience
  • Familiar with at least 1 relational database management system; Oracle or PostgreSQL most used
  • Technical Knowledge / Skills Preferred but not Required
  • Microsoft SQL Server database development tools and languages (SQL, PL/SQL, T-SQL)
  • Microsoft SQL Server database administration
  • Microsoft Visual Studio, including VB.Net and/or C#
  • Multiple years of experience as a Techical Support Engineer or related field practicing in support, design, development, and/or integration of process control and IT solutions for manufacturing.
  • Experienced with Windows servers
  • Experienced with Linux servers
  • Excellent SQL skills
  • Excellent verbal and written communication skills
  • Ability to prioritise your workload
  • Attention to detail.
  • Ability to think logically

Additional Information

  • Be a great team player with a can-do attitude
  • Strong ownership mindset
  • Agile problem solving.
  • Critical thinking capabilities
  • Good attention to details
  • Dynamic and active

This job is no longer accepting applications.

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About Romanspage Global
Romanspage Global is an organisation specialised in CV data bank management and Recruitment. As a team made up of experienced professionals from reputable organisations saddled with the responsibility of providing technical and specialised manpower to various industries, we are committed to quality performance, delivery, high level of integrity and optimum speed in the assignments we undertake.Romanspage Global is one of Africa’s leading human resources firm with keen interest in partnering with...
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Job Summary
Published
October 11, 2018
Offer Type
Full time
Experience
Minimum of 3years
Location
Lagos
Deadline
October 25, 2018
Specialization
Engineering/ Technical
Industries
Consulting
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