Team Lead, Customer Success

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Description

Reliance HMO is a technology-driven health insurance company that has integrated technology into every sphere of health-care management. The company started in 2017 with a vision of using technology to make insurance accessible and easy to use.

We are recruiting to fill the position below: 

Job Title: Team Lead, Customer Success
Location:
 Lagos

Job Description
What is the role?
We’re currently seeking a Team Lead with the passion and skills to drive our passion for fanatical customer service. The ideal candidate will:

  • Develop a customer success strategy and execution playbook for both retail and corporate clients, including relationship management for larger corporate clients
  • Lead and train members of the customer success team towards executing goals and metrics

 

Requirements
Minimum years of experience

6

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

Who we're looking for
The ideal candidate will have the following skills and qualifications:

  • Minimum of 6 years post NYSC experience in a customer support role with at least 3 years in a supervisory role
  • Experience in managing call center metrics and operations including agent performance monitoring, customer satisfaction monitoring, call flow monitoring, agent staffing and shift scheduling
  • Additional experience in relationship management would be an added advantage
  • Deep experience with telephone, email and chat etiquette required
  • Ability to develop a curriculum for and execute relevant customer success and product training
  • Ability to communicate clearly and concisely in written and spoken form including comfort with using writing and communications technology e.g. email, chat, teleconferencing
  • Ability to think strategically and creatively while being able to execute with attention to detail
  • Empathetic, self directed, self motivated, gritty

Compensation and Benefits
In addition to working in an exciting work space while creating an industry defining company, you’ll receive the following benefits:

  • Industry competitive salary and pension
  • Unlimited paid vacation (yep, you read that right)
  • Flexible work hours
  • Health insurance (of course)
  • Work-related in-kind allowances e.g. mobile phone, airtime
  • Gym and spa access
  • Optical and dental care

What to do if you're interested:

  • Complete the application, tell us about yourself and upload your resume highlighting your education and experience.

Note: We’re proudly an equal opportunity employer, meaning we don’t consider age, gender, tribe, race, religion or sexual orientation in making our hiring decisions

This job is no longer accepting applications.

If any company or recruiter demands money from you, please report to us immediately.

Job Summary
Published
December 7, 2018
Experience
Minimum of 6years
Location
Lagos
Deadline
December 31, 2018
Specialization
Advertising/ PR / Marketing
Industries
Healthcare / Pharmaceutical
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