Microsoft Nigeria If you have unique experiences, skills and passions-and we believe you can bring them all to Microsoft for a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Just imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make with the resources of Microsoft behind you.
We are recruiting to fill the position below:
Job Title: Technical Account Manager
Job Number: 740182
Role type: Individual Contributor
Employment type: Internship
Travel: 0-25 %
- A Technical account manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers. By maintaining a long-term relationship with customers, you will gain a thorough understanding of the organization's IT goals, pain points, and the IT team's impact on overall business. You will use this information to create a service delivery plan to make sure customers are finding success with Microsoft products.
- You will provide valuable on the operation and optimization of their IT infrastructure through quality Service Delivery Management.
- If something unexpected occurs after a Premier customer has deployed a Microsoft product, you will work with Global Business Support (GBS) to manage the incident to resolution and follow up to make sure there's either operational improvement for the customer or a product improvement underway at Microsoft.