Technical Key Account Manager

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Conventional milk cartons are an unbreakable improvement over glass milk bottles, but the introduction of the Tetra Pak aseptic beverage container in the late 1950's was revolutionary for the food and beverage industries. Tetra Pak -- which takes its name from the original tetrahedron-shaped cartons it developed -- manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International.


Job Title: Technical Key Account Manager
Location: Lagos


 In this role you will be;

  •  Responsible to manage and support our Key Customers
  • Maintain regular communication with the customer and manage their expectations with regards to production reinstatement and root cause eradication.
  • Identify, execute and implement sales opportunities for Technical Service Products to meet service product sales/profitability targets and to drive customer profitability and performance.
  • Work closely with the Field Service Engineers and Technicians to ensure smooth service level delivery to customers
  • Proactively monitor customer's operational performance and drive implementation of improvement activities.
  • Hold regular operational meetings with the customer to review performance based on KPIs and identify improvements/actions.
  • Proactively build relationship, communicate and update customers on issues and opportunities to sustain good working relationships.


    Minimum years of experience


    Other Requirements


    • Degree in Engineering, preferably electrical or mechanical or equivalent
    • At least 5-7 years of relevant experience in managing Technical Sales/ Technical Service
    • Proven track record in Technical Services / Managing Corporate Key Customers
    • Sound financial and operational experience to manage service contracts with strategic business acumen mindset
    • Proactive drive resolution of customers issues through effective communication with the regional customers
    • Excellent communication and interpersonal skills
    • Willing to travel and attend to customers enquiries or resolve operational issues.


    • Production line functionality & Customer operation understanding
    • System Performance
    • Service Product Portfolio
    • Financial Business understanding
    • Contract Management, Pricing and commercial conditions
    • Fundamental Selling skills
    • Value based sales

    This job is no longer accepting applications.

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    About Tetra Pak
    Tetra Pak is a multinational food packaging and processing company of Swedish origin with head offices in Lund, Sweden, and Lausanne, Switzerland. The company offers packaging, filling machines and processing for dairy, beverages, cheese, ice-cream and prepared food, including distribution tools like accumulators, cap applicators, conveyors, crate packers, film wrappers, line controllers and straw applicators.Tetra Pak? is one of three companies in the Tetra Laval Group – a private group t...
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    Job Summary
    October 9, 2017
    Minimum of 5years
    October 31, 2017
    Finance / Accounting
    Manufacturing / Production
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