Technician, WTTx/FTTx

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Description

Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002, since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Due to rapid expansion we are looking for a qualified candidate to fill a Information Technology position, as we maintain our status as the leading broadband connectivity services provider in Nigeria.

Uniquely, the work environment offers a first class condition with a very attractive remuneration package.

We are recruiting to fill the position below:

Job Title: Technician, WTTx/FTTx

Location:
 Lagos

Key Roles

  • To support WTTx technician when attending to field support tickets logged for resolving customer’s complaints/Survey-Installation requests
  • Ensure customer satisfaction at all levels of customer interaction.

Key Accountabilities

  • Meeting quantitative and qualitative KPIs
  • Taking all possible measures to timely resolve customer’s query and processing them in accordance with our established procedures and policies.
  • Responsible for attending to technical queries related to VOIP, Internet and Data services on different platform such as WTTx, FTTx by using standard procedures.
  • Comprehensive understanding and knowledge of using Customer Relationship Management (CRM) software as a tool to handling customer complaints.
  • Ensure full compliance of all related software applications and a strong handling power to assist customers.
  • Attending to all queries properly and escalating possible complaints to the concerned teams using effective tools.
  • Regularly attending training and coaching sessions conducted. Learning about organization’s products or services and keeping up-to-date with any changes to them.
  • Suggesting alternatives and possibilities to resolve customers’ complaints on priority basis.
  • Giving feedback and reporting customer issues/problems to Supervisor to ensure maximum customer satisfaction and to aware management with current trends and demands.
Requirements
Minimum years of experience

3

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Other Requirements

    Qualification/Requirements

    • Minimum of HND certificate
    • Minimum of 3 years experience
    • Technical Support Expertise to handle customer complaints
    • Work tools including laptops are required

    Remuneration

    • Remuneration for this role will be solely on commission of N6,000 per survey and N10,000 per installation
    • It is possible to achieve up to two installations in a day, which means a minimum of N32,000 can be earned daily.


    How to Apply
    Interested and qualified candidates should send their CV 

    This job is no longer accepting applications.

    If any company or recruiter demands money from you, please report to us immediately.

    About Swift Networks Limited
    Swift Networks Limited is a facilities-based telecommunications services provider. The company was founded in 2002 when it bided and obtained a Fixed Wireless Access (FWA) License from Nigerian Communications Commission (NCC) to provide multi-service broadband connectivity services to businesses and residential subscribers.Since inception, Swift Networks has invested heavily in “next generation” networking technologies to build a multi-service network platform. Swift Networks holds a...
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    Job Summary
    Published
    May 2, 2019
    Offer Type
    Full time
    Experience
    Minimum of 3years
    Location
    Lagos
    Deadline
    May 16, 2019
    Specialization
    Engineering/ Technical
    Industries
    ICT / Telecommunications
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