Pause Factory Resources Limited - Our client, a leading Travel company in Nigeria seeks to recruit a competent and well experienced individual into the vacant position below:
Job Title: Ticketing and Reservation Officer
Location: Victoria Island, Lagos
Job Type: Full Time
- Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
- Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour's costs.
- Manage accounts assigned and ensure that all pending request are closed.
- Contribute to revenue growth and profit margin of the organization.
- Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
- Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
- Maintain awareness and adherence to our clients procedures, programs and policy guidelines
- Provide industry updates as well as airline promotions to clients