IELTS Nigeria

Customer Care Representative

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IELTS Nigeria is recruiting for Full time Customer Care Representative

Job Description
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
Job Requirements
Minimum years of experience

Desired Skills
customer care skills /communication skills /good computer skills
Other Requirements
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask
  • Patience
  • Negotiation
  • Positive Attitude
  • Attention to Detail
  • People Oriented
  • Analysis
  • Problem Solving
  • Organizational Skills
  • Adaptability
  • Ability to Work Under Pressure

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About IELTS Nigeria
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Job Summary
August 5, 2019
Offer Type
Full time
Salary Range
N1,800,000.00 - N2,100,000.00K
June 30, 2020
Customer Service
Education Services/ Research
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