Customer Relationship Manager

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Job Description
  • ·         Understand clients and tutors needs and develop plans to address them
  • ·         Resolve client and tutor complaints quickly and effectively
  • ·         Generate up-selling and cross-selling opportunities
  • ·         Create bills for services rendered
  • ·         Approve tutors payment
  • ·         Aim to preserve clients and renew contracts
  • ·         Approach potential clients to establish relationships
Job Requirements
Minimum years of experience

1

Qualifications
FSLC /SSCE /JSCE /NABTEB /ADN /OND /ND /NCE /B.Sc /B.Ed /B.Tech
Desired Course
Mass Communication
Desired Skills
managing difficult conversations /dealing with difficult people /accuracy skills /ability to understand
Other Requirements
  • ·         Person must be between the ages of 24 – 29 and preferably female
  • ·         OND as minimum qualification
  • ·         Knowledge of customer relationship management (CRM) practices
  • ·         Experience in sales or customer service is preferred
  • ·         Problem-solving attitude
  • ·         Excellent communication skills
  • ·         Aptitude for fostering positive relationships
  • ·         Teamwork and leadership skills
  • ·         Customer-oriented mindset
  • ·         HND/OND/BSc in Business Administration or similar field

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About PrepClass Nigeria Limited
Prepclass is an academic solutions provider offering a customized learning program for each and every student. We have learning programs to fit any family's needs and preferences - whether it's in-home tutoring or online test prep.Our current product is an online platform that contains a huge plethora of past question material that allows students practice online and understand there areas of strength and weaknesses. Also parents that want a more personalized experience for their kids can also r...
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Job Summary
Published
January 16, 2018
Offer Type
Full time
Experience
Minimum of 1years
Location
Lagos
Salary Range
N720,000.00 - N840,000.00K
Deadline
January 31, 2018
Specialization
Sales / Business Development /Customer Service
Industries
Education Services/ Research
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