An Abuja based ICT firm with clients in the public and private sector. We are hiring highly skilled and experienced IT professionals to join our team within the capacity below:
Job Title: Web Logic Server Administrator
Category: IT & Computer
- Manage and monitor Office 365 services infrastructure.
- Responsible for Office 365 support, including trouble-shooting, problem ticket escalations, and end user documentation
- Document changes to the systems using change management best practices.
- Maintain a highly secure system through proper configuration and system access monitoring.
- Assist with the migration of large volumes of data into the cloud platform.
- Troubleshoot and resolve issues with user access to cloud services.
- Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
- Monitor and communicate to stakeholders the performance of the services.
- Ensure service delivery meets the business requirements (based on defined SLAs).
- Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework.
- Champion the adoption of Office 365 services as appropriate for our business.
- Assist with the creation of policies around the proper use of Office 365 services and support.
- Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.