Customer Relationship Management

Customer Relationship Management


  • Provider: SCILS Management Center
  • Location(s): Lagos
  • Duration: 2 days
  • Fee: ₦35,000
  • Venue: 58 Opebi road salvation b/stop ikeja
  • Application Deadline Listing Expired
  • Training Type parttime
  • Required Experience
  • Start Date 13 January, 2018

Training/Course Overview

Satisfied customers are paramount to business success. Understanding and meeting customer needs is an essential skill for staff across all customer facing roles. The impact of poor customer relations can be felt directly on the bottom line. To delight your customers, your staff needs to think like them, respond to their needs and deliver promises. This course will develop the essential people skills that are at the heart of quality customer care.

Course Highlights

Through a combination of lecture, audience participation and role play, participants will learn specific skills for working through common customer service scenarios including turning around negative service situations, delivering customer service remotely, listening and analyzing skills, and increasing sales and customer loyalty.

At the end of this course, participants will be issued a Professional Diploma in Client Relationship Management.

Fee: 35 000 Naira

Schedule: Weekday(29th & 30th January | 27th & 28th February | 28th & 29th March ) | Weekend(20th & 27th January | 10th & 17th March)

Call Niyi [08162625986] or Yomi (07039028188) for enquiries

Training/Course Outline / Requirements

Course Content

·         Interpersonal Skills for Customer Service Professionals

·         How to maintain a healthy work environment

·         Understanding and meeting customers’ expectation

·         Handling Customers Complaints

·         Calming Upset and Difficult Customers

·         Coping with work stress

·         Telephone Customer Service

·         10 commandments of great customer service

·         4 P’s of Customer Service

·         Customer Service Basics

·         Customer Service Gaps

·         Professionalism with no excuses

Training Pack

·         Lunch

·         Templates

·         Customized Training Materials (Hard & Soft Copies)

·         Post Training Support

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