Client Relationship Management (Professional Diploma)

Client Relationship Management (Professional Diploma)

Description

  • Provider: SCILS Management Center
  • Location(s): Lagos
  • Duration: 2 days
  • Fee: ₦35,000
  • Venue: 58 Opebi ikeja Lagos
  • Application Deadline 27 May, 2019
  • Training Type parttime
  • Required Experience
  • Start Date 28 December, 2018

Training/Course Overview

Course Description

Satisfied customers are paramount to business success. Understanding and meeting customer needs is an essential skill for staff across all customer facing roles. The impact of poor customer relations can be felt directly on the bottom line. To delight your customers, your staff needs to think like them, respond to their needs and deliver promises. This course will develop the essential people skills that are at the heart of quality customer care.

Course Highlights

Through a combination of lecture, audience participation and role play, participants will learn specific skills for working through common customer service scenarios including turning around negative service situations, delivering customer service remotely, listening and analyzing skills, and increasing sales and customer loyalty.

At the end of this course, participants will be issued a Professional Diploma in Client Relationship Management.

Fee: 35 000 Naira

Call Niyi [08162625986] for enquiries

Training/Course Outline / Requirements

Course Content

  • Lesson 1: UNDERSTANDING CUSTOMER SERVICE
  • Lesson 2: IDENTIFYING HOW CUSTOMERS DEFINE THE SUCCESS OF YOUR COMPANY
  • Lesson 3: INCREASING CUSTOMER SATISFACTION
  • Lesson 4: PROVIDING FACE TO FACE CUSTOMER SERVICE
  • Lesson 5: PROVIDING REMOTE CUSTOMER SERVICE
  • Lesson 6: ENGAGING DIFFICULT CUSTOMER
  • Lesson 7: INCREASING CUSTOMER LOYALTY

 

Training Pack

  • ·      Lunch
  • ·      Templates
  • ·      Customized Training Materials (Hard & Soft Copies)
  • ·      Post Training Support

Related Course/Trainings

Customer Retention Strategies

Customer Retention Strategies

SCILS Management Center Lagos Parttime

₦20,000

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